Returns & Exchanges
We want you to love your JW PEI purchase, but if you are not completely satisfied, we accept returns on unused items within 30 days of delivery. Please ensure all original packaging and tags are intact to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place the items in their original dust bags and box, ensuring the return form is included inside the package.
Drop Off & Refund
Drop off your package at the nearest authorized shipping location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing